Privacy Policy

Future Academy > Privacy Policy

Privacy Policy

Future Academy Pte. Ltd. (“Future Academy”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that personal data collected through our tuition centres and our website https://www.fa.edu.sg is handled in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains what personal data we collect, how it is used, disclosed, stored, and protected, and how you may access or correct your personal data.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Customers and prospective customers

  • Parents and guardians of students

  • Students

  • Website visitors

  • Employees and job applicants

By accessing our Website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Customers and Website Users

Through our tuition centres and official Website, customers and website users may enquire about, register for, or purchase our educational products and services.

To respond to enquiries, provide services, and improve user experience, we may collect personal and educational information as described below.

3. Personal Data We Collect

We may collect the following categories of personal data:

a) Identifying and Contact Information

  • Name

  • Address

  • Postcode

  • Telephone number

  • Email address

b) Demographic and Preference Information

  • Preferences and interests

  • Information provided through voluntary surveys, forms, or feedback

c) Educational Information

  • Information about you or your child’s education history, academic status, learning needs, and abilities

  • Information relating to intended or actual use of our services

d) Billing and Payment Information

  • Accounting and billing details

  • Payment verification information

  • Credit or debit card details (where applicable and processed through secure third-party payment providers)

4. Website Usage Data, Cookies, and Tracking Technologies

When you visit our Website, we automatically collect certain technical and usage information, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the Website

  • Referring websites

This information helps us understand how our Website is used, improve performance, and enhance user experience.

5. Cookies, Analytics, and Advertising Technologies

a) Cookies

Cookies are small text files placed on your device that help websites function properly and analyse usage patterns.

Our Website uses cookies for purposes such as:

  • Website functionality

  • Traffic analysis

  • Understanding visitor behaviour

  • Improving content and user experience

You may disable cookies through your browser settings. However, doing so may affect certain features or functionality of the Website.

b) Google Analytics

We use Google Analytics, which uses cookies and similar technologies to collect information about Website usage and visitor behaviour. This data is used to analyse traffic patterns and improve our Website.

You may learn more about cookies at www.allaboutcookies.org and Google Analytics at www.google.com/analytics.

c) Facebook Pixel (Meta Pixel)

Our Website uses Facebook Pixel, a tracking technology provided by Meta Platforms, Inc.

Facebook Pixel allows us to:

  • Measure the effectiveness of our advertising campaigns

  • Understand how users interact with our Website after viewing our advertisements

  • Improve the relevance of advertisements shown on Meta platforms such as Facebook and Instagram

Facebook Pixel may collect information such as:

  • Pages viewed

  • Actions taken on the Website (e.g. enquiries or form submissions)

  • Device and browser information

This information may be associated with your Meta account in accordance with Meta’s own privacy policies.

By continuing to use our Website with cookies enabled in your browser, you are deemed to have consented to the use of cookies and similar technologies, including Facebook Pixel, for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by adjusting your browser settings to disable cookies.

6. How We Use Personal Data

We use personal data collected by Future Academy for the following purposes:

  • Responding to enquiries

  • Providing and administering tuition services and educational programmes

  • Monitoring and tracking student progress

  • Providing academic feedback to parents and guardians

  • Communicating service-related information

  • Sending information about our services, programmes, and events where consent has been given

  • Improving our services, products, and customer experience

  • Conducting internal analysis, surveys, and statistical research

We will not use personal data for purposes other than those stated above unless required or permitted by law.

7. Marketing Communications

We will only send marketing communications via email or other channels where you have provided consent.

You may withdraw your consent to receive marketing communications at any time by contacting us using the details in Section 12 below.

8. Employees and Job Applicants

Personal data provided in connection with employment applications is used solely for recruitment, evaluation, and compliance purposes.

This may include:

  • Contact details

  • Curriculum vitae (CV) and cover letter

  • Employment history, education, and qualifications

  • Information required to meet child-protection or regulatory obligations

  • Banking, tax, pension, and statutory information (if employed)

Employee personal data is disclosed only when required by law (e.g. to MOE or IRAS) or with the individual’s consent.

9. Disclosure of Personal Data

We may disclose personal data:

  • Internally within Future Academy for operational and administrative purposes

  • To trusted third-party service providers who process data on our behalf under confidentiality obligations

  • In connection with a merger, acquisition, or sale of assets

  • Where required to comply with legal or regulatory obligations

  • To protect the rights, safety, or property of Future Academy, our students, customers, or others

We do not sell personal data to third parties.

Overseas Data Transfers

Some third-party service providers, including analytics and advertising partners such as Google and Meta Platforms, Inc., may process personal data outside Singapore.

Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the data is afforded a standard of protection comparable to that required under the Singapore Personal Data Protection Act (PDPA).

10. Data Security and Retention

Access to personal data is restricted to authorised personnel who require such access to perform their duties.

We implement reasonable administrative, technical, and physical safeguards, including firewalls, encryption, and access controls, to protect personal data against unauthorised access, disclosure, or misuse.

While we take reasonable precautions, no method of transmission over the internet is completely secure. Any transmission of personal data is at your own risk.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, personal data is securely destroyed or anonymised.

11. Access, Correction, and Withdrawal of Consent

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete personal data

  • Withdraw consent for marketing communications

  • Withdraw consent for the use of cookies and website tracking technologies by adjusting your browser settings

Requests may be made using the contact details below.

12. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by Future Academy. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Copyright Notice

All content on this Website, including trademarks, text, graphics, and information, is owned by Future Academy Pte. Ltd., unless otherwise stated.

Reproduction or copying of any part of this Website is prohibited except for personal, non-commercial use with proper acknowledgment.

14. Contact Information

Future Academy Pte. Ltd.
Email: info@fa.edu.sg
Tel: +65 6884 6566

Last updated: 13 January 2026